We have had a few problems with an early design of the barbeskew, but we were absolutely amazed with the speed that Ed and Carey responded to our e mail, and actually made a visit to our home on the Isle of Wight to rectify them. I can honestly say that we have never witnesed such good customer service anywhere, ever. Nothing was too much trouble. Modifications were made free of charge, problems fixed, and advice on how to care for our barbeskew was given.